Have a question? Check out our handy list of Frequently Asked Questions.
At this time, we kindly ask that all customer inquiries are sent via email to firstname.lastname@example.org. To keep our prices low, phone support is not currently included in any of our plans.
Two Step Social is based in Charlotte, North Carolina. Our team is entirely full-time, and we never outsource the work to someone overseas. All content is created by a fluent English speaker.
Hundreds of businesses and organizations around the world trust Two Step Social to create social media content and write blog articles. We have worked with clients in dozens of different industries, from real estate to SaaS and eCommerce to health services
No! You do not have to sign a contract when you start working with us. You can cancel, upgrade, or downgrade your subscription at any time.
No! Our plans are month-to-month, meaning you can cancel at any time. Unlike many marketing agencies, we don’t require you to enter into long, multi-month contracts.
No! There are no hidden onboarding or cancellation. The only price you pay is the monthly fee plus any extra services you decide to purchase.
You can sign up for our monthly service on our website using a credit card. Once you sign up, you will have access to our Client Portal, where you can submit post ideas/images, modify your plan, update payment information, and cancel your subscription. We process payments through Stripe, which is one of the world’s largest and safest payment processing companies.
We’re sorry to see you go! To cancel your subscription, log in to the Client Portal and click on “Your Subscriptions”. From there, click on the subscription you would like to cancel, click the three dots in the top right corner, and click “Cancel subscription”.
Once you cancel your subscription, you will not be charged going forward. Posts that have already been created and approved will continue to be published on your social media accounts unless you instruct us otherwise. Unfortunately, we cannot cancel a subscription during the middle of a service month and provide a partial refund because all monthly content is created at the beginning of the service month.
We do not offer full or partial refunds. If you cancel your subscription in the middle of a service month, we will continue publishing social media content until the end of the service month unless instructed otherwise.
SOCIAL MEDIA MANAGEMENT
Currently, we do not upload blog articles to our clients’ websites. The deliverable is a Word or PDF document that includes the blog article, which can be copied and pasted to your website.
Each monthly plan includes one round of revisions. The round of revisions is included so that you can provide feedback on the blog article(s).
This does not include completely re-writing the blog article(s). If you would like us to write about specific blog topics, they must be provided upfront.
At the start of every month, we write the blog articles for which you have an active subscription.
It takes approximately five to seven business days to write all of the posts in your monthly plan. Once completed, we will send you the blog article via email for your review. Each of our monthly plans includes one round of minor revisions, so we can make changes based on your feedback.
No – your clients won’t know that Two Step Social exists. You will handle all communication with your clients, and your Cloud Campaign dashboard (our preferred social media scheduling tool) will be white-labeled to your brand.
Resellers are responsible for collecting payments from their clients and managing their own point-of-sale systems. We can recommend providers based on your situation.
It is common for Two Step Social Resellers to charge two to four times the cost of our monthly plans. For example, it’s typical for our Resellers to charge their clients $400 to $800 per month for our Basic Plan, which we price at $199 per month.
No – you will not be charged any onboarding or cancellation fees to become a Two Step Social Reseller. The only costs you will incur are the fees associated with our monthly plans.
The first step is to schedule a call with our team. This call will help us determine if we’d be a good fit, and it’s an opportunity for you to ask any questions.
Our Reseller Program allows you to add a scalable stream of revenue to your business by offering US-based social media management services to your customers. Learn more about our Reseller Program by clicking here.
We are currently offering a “Give $100, Get $100” program. When clients sign up using a referrer’s custom coupon code, a $100 discount will be applied at sign-up, and a $100 credit will be applied to the referrer’s account.*
If the referrer is a current Two Step Social client, then the $100 credit will be applied to their next automated payment. If the referrer is not a Two Step Social client, we will remit credit payments to your PayPal account on a monthly basis.
If you’re ready to start referring Two Step Social’s services, please send us an email at email@example.com. We’ll generate a custom coupon code that you can share with your colleagues and customers.
No – many are involved with our Referral Program who do not purchase our services directly. These include other marketing agencies, as well as other businesses/professionals with clients who often require social media management or blog writing services.
Our Referral Program was established to reward those who refer our services. This program is our way of saying thank you to our loyal clients & referral partners. Here is how it works:
i) Reach out to the Two Step Social team by emailing firstname.lastname@example.org, and let us know that you would like to refer our services.
ii) We’ll generate a custom coupon code that you can share with your colleagues and customers.
iii) When someone signs up for our services using your custom coupon code, a discount will be applied to their first month of service.
iv) You will receive a credit once they sign up. It’s a win-win-win.
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