Privacy Policy

Privacy Policy

Two Step Social, LLC (“Two Step Social,” “we,” “us,” or “our”), is committed to protecting the privacy of customer information gathered through mobile applications, third-party sites, social media sites, and online through our website (collectively, the “Site”). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information we collect through our website and through our social media advertising, email marketing, SMS marketing, and other forms of digital marketing. This Privacy Policy applies to all our websites, platforms, applications, products, and services that display or link to this Policy. This Privacy Policy does not apply to the practices of third-party websites, platforms, applications, or services, even if they are accessible or used through our products or services. By using our Site, you agree to the collection, use, and information-sharing practices described in this Privacy Policy. Amendments to this Privacy Policy will be posted at this URL and will be effective when posted. Your continued use of our Site after the amendments are posted constitutes your agreement to those changes. Please read this Privacy Policy carefully and check back regularly for any amendments.

1. Information Collection

1.1 Personal Information: We collect personally identifiable information that you voluntarily submit to us. This includes information you provide on:

• Order forms for services
• Contact forms on various third-party social media sites
• Lead capturing forms in social media advertisements
• Communications with us on our Site through messages or chat

This information includes, but is not limited to:

• Contact information (e.g., physical addresses, mailing addresses, phone numbers, and email addresses)
• First and last name
• Demographic information (e.g., age, gender, location, and interests)
• Business information (e.g., business name, websites, URLs, financial information)
• Personal financial information (e.g., account numbers)
• Survey responses and other feedback

1.2 Information from Third-Party Sites: We may receive personal information about you from third parties and combine that with information we collect through our Service. For example, when you log in through third-party social networks or authentication services, these services may authenticate your identity and provide you the option to share certain personal information with us. This could include your name, email address, work experience, and other relevant information depending on the service’s privacy policies and your settings.

1.3 Non-Personal Information: We also collect non personally identifiable information about you in a number of ways. Our methods of information collection include:

• Tracking your Site activities through your computer settings or most recently visited URL
• Collecting information about your use of our products and services, including device type, browser type, pages visited, and time and date of visits
• Gathering information about your marketing preferences, such as product interests and preferred types of promotions
• Collecting location information, such as IP address and GPS data

2. Information Use

2.1 Personal Information: We use your personal information to conduct business, including:

• Processing transactions
• Responding to and fulfilling your requests
• Sending marketing communications (calls, emails, texts) that may be of interest to you
• Analyzing and developing new products and services
• Improving the Site and our services
• Legitimate business purposes permitted under the law

2.2 Non-Personal Information: We use non-personal information to:

• Diagnose problems with our server and administer our Site
• Gather broad demographic information
• Enhance your navigation and experience on our Site using cookies and similar files

3. Information Sharing

3.1 Third Parties: We may share your personal information with third parties, including:

• Social media services we partner with
• Law enforcement or other entities as required by law
• Manufacturers for recall and safety purposes
• Service providers who assist with our products and services (e.g., email providers, advertising networks, data analytics companies)
• Partners for joint marketing and promotional purposes

3.2 Aggregated Data: We may share aggregated data about our customers, in a non-personally identifiable form, with non-affiliated companies for purposes such as market research, safety, data modeling, and analytics.

3.3 Corporate Transactions: In the event that we enter into a corporate transaction, such as a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), we may transfer personal information that we have collected to the relevant third party. In the event of a corporate transaction involving the sale of Two Step Social to a third party, all information and data about you will become the property of the third-party acquirer.

3.4 Public Feedback: We may share your information with the public when you provide feedback or user content on our Site (e.g., blog comments or social media posts).

4. Cookies and Tracking Technologies

4.1 Cookies: We use cookies and similar files to help you navigate our Site and to personalize your experience. Cookies do not store personal information or invade your privacy.

4.2 Third-Party Advertising: We use third-party advertising technology sources to display ads to customers. A unique third-party cookie may be placed or recognized on your browser. We also use web beacons to manage online advertising and track user interactions with our ads.

4.3 Google Analytics: We use Google Analytics and other search engine analytics products to analyze Site usage. Google Analytics uses cookies to identify you as a unique user. You can learn more about Google’s privacy practices by visiting Google Privacy & Terms.

4.4 Cross-Device Linking: We, or our third-party partners, may link your various devices to provide you with a seamless experience. This is done through tracking technologies or statistical modeling tools.

4.5 Interest-Based Advertising: We participate in interest-based advertising and use third-party advertising companies to serve you targeted advertisements based on your browsing history. We may share or permit third-party online advertising networks, social media companies, and other third-party services to collect information about your use of our website over time so that they may display or serve ads on our Service, on other devices you may use, and on other websites, apps, or services, including on Facebook. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including clickstream information, browser type, time and date you visited the site, and other information. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research.

5. Legal Basis for Processing

5.1 Legal Basis: The purposes for which we process your personal data include:

• Performance of any contractual relationship
• Compliance with legal obligations
• Legitimate interests, such as contacting you, business administration, providing services, fraud prevention, and compliance with laws
• Your consent, which can be withdrawn at any time For EU residents, these purposes are in accordance with the General Data Protection Regulation (GDPR).

6. Control Over Your Information

6.1 Profile and Data Sharing Settings: You may update your account information and preferences by emailing your social media manager or by logging into the Client Portal, which can be done on our website.

6.2 Communication Preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications or by contacting us at info@twostepsocial.com.

6.3 Modifying or Deleting Information: If you have any questions about reviewing, modifying, or deleting your information, contact us at info@twostepsocial.com.

7. Data Storage and Security

7.1 Data Storage: Your information collected through our website may be stored and processed in the United States or in any other country where Two Step Social or its affiliates or service providers maintain facilities.

7.2 Security Measures: We employ administrative and technological safeguards to preserve the integrity and security of all information collected through our Service. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

8. For EU and Switzerland Residents

8.1 Rights: If you are located in the EU or Switzerland, you have the following rights in respect of your personal data that we hold:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction
• Right to portability
• Right to object

To exercise these rights, please contact us at info@twostepsocial.com.

9. Children’s Privacy

9.1 Children’s Information: This Site is not intended for persons under the age of 18. We do not knowingly collect, maintain, or use personal information from persons under 18. If we become aware that a person under 18 has submitted personal information, we will immediately delete such information.

10. Links to Other Websites

10.1 Third-Party Links: The Site may contain links to and from third-party websites of our business partners, advertisers, and social media sites, and our users may post links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third-party sites.

11. Changes to Our Privacy Policy

11.1 Policy Updates: Amendments to this Privacy Policy will be posted at this URL and will be effective when posted. Your continued use of our Site after the amendments are posted constitutes your agreement to those changes. Please read this Privacy Policy carefully and check back regularly for any amendments. If you have questions about these terms, please email info@twostepsocial.com.