Frequently Asked Questions

No! You do not have to sign a contract when you start working with us. You can cancel, upgrade, or downgrade your subscription at any time.

No. You can cancel your subscription at any time. Unlike many marketing agencies, we don’t require you to enter into long, multi-month contracts. We do, however, offer quarterly and semiannual plans with discounted rates.

No! There are no hidden onboarding or cancellation fees. The only price you pay is the monthly fee plus any extra services you decide to purchase. We pride ourselves on transparent pricing!

You can subscribe to our service using a credit card on our website. We accept all major credit cards. After signing up, you’ll gain access to our Client Portal where you can manage your plan, submit post ideas and images, update payment information, or cancel your subscription. We use Stripe for secure payment processing.

Enjoy discounted rates with our quarterly and semiannual plans. These plans renew every three months for quarterly subscriptions and every six months for semiannual subscriptions. Content will be created, delivered, and scheduled in 3-month or 6-month “rounds.” This is a great option for those who need our services for extended periods and prefer a “set it and forget it” approach.

There are two steps to getting started:

1. Once you select a plan, complete the Intake Form with questions about your business. Questions will range from “Describe your products and services” to “Tell us about your target audience.” Don’t worry – it won’t take more than a few minutes!
2. Schedule a short onboarding video call with your social media manager so that we can access your social media accounts. We currently support Facebook, Instagram, Twitter/X, LinkedIn, Pinterest, and Google Business Profile. Don’t worry – we do not need your log-in credentials or passwords. If you don’t have social media accounts, that’s okay! Your social media manager can help you make some.

After these two steps are completed, we will get started on creating social media posts for your business.

Two Step Social is based in Charlotte, North Carolina. Our team is entirely full-time, and all of our content is created by one of our in-house social media managers.

Hundreds of businesses and organizations around the world trust Two Step Social to create their social media content. We have worked with clients in dozens of industries, from real estate to SaaS and eCommerce to health services.

Absolutely! Communication is key to a successful social media strategy. All of our plans include an onboarding video call with your dedicated social media manager to ensure alignment from the very beginning.

Our Business and Premium Plans include regular review calls with your social media manager, and you have the option to add on a monthly review call to all of our plans. These calls are your opportunity to provide feedback, discuss upcoming content, and refine strategies.

Beyond that, your dedicated social media manager is always just an email away for any assistance you need.

Yes, consistency is crucial for effective social media management. The same social media manager will create your posts each month, ensuring a cohesive and tailored approach to your brand’s online presence. This continuity allows your social media manager to become deeply familiar with your brand voice and preferences, leading to more effective and engaging content as time goes on.

We currently create content for the following platforms: Facebook, Instagram, LinkedIn, Threads, Pinterest, Google Business Profile, TikTok, and YouTube (Shorts Only). Please note that only video content can be posted to TikTok and YouTube Shorts.

We research your niche, products, and services prior to creating any posts. We also research your business’s line of work to get a better idea of your industry lingo.

We have extensive experience creating posts for dozens of industries, including hospitality, real estate, non-profits and NGOs, consulting, media, healthcare, software, eCommerce, and more. Chances are we’ve already worked with someone in your niche.

Yes! Our team of design experts creates unique and original posts for each customer. Every post will be relevant to your organization’s brand and industry. Check out some samples here.

After onboarding, it takes approximately five to seven business days to create the first monthly round of posts. Once completed, we will send you the posts via email for your review. Each of our monthly plans includes one round of revisions, so your social media manager is happy to make changes based on your feedback. Once finalized, the posts will be automatically scheduled and published over a one-month period. Each month, this process will be repeated, and you will receive a fresh round of social media posts.

Yes! Your posts are completely customizable. During onboarding, you will complete our Intake Form which asks you to share any logos or images that you would like to use in your posts. Later, if you have any additional images, you can email them to your social media manager at support@twostepsocial.com or submit them in the Client Portal.

Yes! Please regularly send us your images, photos, and other digital assets. Because we create your social media posts in monthly “rounds,” we kindly ask that all materials be sent at the beginning of each service month.

Absolutely! Email support@twostepsocial.com with the key information regarding the event/promotion/special. We will create and schedule a custom post about it.

Details on the post must be sent to your social media manager before the start of the service month. Requests sent in the middle of the month will be archived until the subsequent month.

Absolutely. During onboarding, you will complete an Intake Form with questions about topics you would like us to promote/avoid. We will create posts based on any guidelines you provide.

If you forgot to mention a topic you like/dislike during onboarding, no problem! Email your social media manager at support@twostepsocial.com with your preferences at any time.

Absolutely. Each plan comes with a round of revisions to ensure you are happy with your posts. To ensure the posts are to your liking from the start, please provide any specific topics and stylistic preferences in the Intake Form or at the beginning of each service month. While we’re happy to make edits based on your feedback, please note that this doesn’t cover a complete overhaul of all the posts in your plan.

This is rarely a problem, but if you aren’t crazy about the posts we create for you, we will revise them. All packages include one round of revisions. Every month, you can provide feedback, and we will make adjustments so you are 100% happy with the posts.

We’re so confident that you’ll love our service that we offer a 30-day satisfaction guarantee. If you’re unhappy with our service within 30 days, we’ll give you your money back – no questions asked!

The number of likes and followers you receive can depend on a number of things, including hashtag usage, industry, geographic area, and more. For some businesses, posting can lead to organic engagement. For others, posting won’t necessarily lead to growth. For account growth, we strongly recommend partnering with an engagement service, such as Social Boost.

Two Step Social partners with Social Boost to help you build your Instagram following. Click this link to learn more about their service. With plans starting at only $57 per month, Social Boost has helped many of our clients grow their organic Instagram followings.

Absolutely. During the onboarding process, if you don’t already have any accounts, your social media manager will help you make them.

Our content creation services are designed to create a professional, consistent presence for your brand on the leading social media platforms. If you are looking for immediate sales, leads, or web traffic, then we would encourage you to consider paid social media ads.

While organic content can, over time, boost sales, we believe in transparency: organic social media content alone will not necessarily result in immediate sales or leads. But remember, if you opt for paid ads, having a strong organic presence remains essential.

We can recommend a paid ads management service. Contact our team to learn more!

We don’t currently provide outbound engagement services for Instagram. However, we’ve partnered with Social Boost to help you generate more engagement. Social Boost offers low-cost monthly plans, and their service has helped dozens of Two Step Social clients build their organic Instagram audiences. Click this link to learn more about their service.

No. We do not manage paid social media campaigns at this time. Two Step Social currently offers only social media content creation services.

Yes, we recently released short-form video plans! These new plans include short-form video creation and scheduling to TikTok, Instagram, and YouTube Shorts. This service is currently offered as an add-on to our core monthly plans. You will have the option to add this service to your subscription during our sign-up process. If you only need short-form videos, and not standard posts, please contact us and we can certainly accommodate you!